First and foremost, we're a small veteran and family owned business. This business is both our passion AND our livelihood. As such, we value each and every single customer as if YOU are our ONLY customer, because in times like these particularly, each and every customer we have is THAT important to us. We value you, your happiness, your satisfaction, and your business. Because of that, we pride ourselves on being exceedingly easy to work with. If you're not happy with your purchase, let us know in a reasonable time and manner and we'll set up a return for refund. Please keep in mind that whatever you're returning, we need to be able to resell (unless it's faulty, damaged, etc), so please be careful not to damage the packaging as best you can. At the end of the day, all the legalese that follows doesn't change the fact that your satisfaction is our priority #1, we just have to have the legal mumbo jumbo below.
TLDR: If you need to return something, email firstname.lastname@example.org or call the phone number at the bottom of our site or just reply to your order confirmation email and let us know. We're easy to work with!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All orders placed before 3pm will ship day of purchase. Most orders are delivered within 1 to 3 business days to the majority of the USA.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.